Refund policy

Refund Policy

Online Purchases

Select merchandise may be returned within 30 days of delivery. After 30 days, we are unable to accept returns.

To be eligible for a return, items must be unused, with tags attached, in the same condition received, and in the original packaging. A receipt or proof of purchase is required.

Sale items, holiday merchandise, free gifts with purchase, and designated final sale items are not eligible for return.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. 

Customers may purchase their own return shipping label or request a prepaid return label from Dutchman's Market. If a prepaid label is provided, the cost of return shipping will be deducted from the customer's refund. 

We recommend using a trackable shipping service, as Dutchman's Market is not responsible for returns lost or damaged in transit. 

Refunds

Once returned merchandise has been received and inspected, approved refunds will be issued to the original payment method. 

Original shipping charges are nonrefundable, except when required by law or when the return is due to an error on our part. 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can assist you. Dutchman's Market will cover return shipping costs for verified errors or defective merchandise.

How to Start a Return

To request a return, please email hello@dutchmans.market with your order number and the items you wish to return.

Online purchases may also be returned in person at Dutchman's Market with proof of purchase. Returns will be accepted by store staff, but refunds will be processed separately by our online team and issued to the original payment method. Refunds will not be processed at the register. 

In-Store Purchases

Select merchandise purchased in store may be returned within 30 days of purchase with proof of purchase. After 30 days, we are unable to accept returns.

Items must be unused, with tags attached, in the same condition received, and in the original packaging.

Sale items, holiday merchandise, free gifts with purchase, and other merchandise marked final sale are not eligible for return.

Approved refunds will be issue to the original payment.